This issue is fixed in GlobalProtect app 6.2.5, and will be fixed in the remaining supported versions of GlobalProtect app listed in the Product Status section. Updates will be published to this advisory as they become available. Customers who want to upgrade should reach out to customer support at https://support.paloaltonetworks.com .

Update the Windows registry on endpoints with an affected version of GlobalProtect to disable all MSI installations (not just GlobalProtect installations). This change is system-wide, so it will affect all users of the system including administrators. The following command will update the registry on an endpoint to disable the repair functionality of any MSI file. It will also prevent using MSI files to install, re-install, or uninstall software. This command must be run with administrative privileges. reg add "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer" /v DisableMSI /t REG_DWORD /d 2 /f Be aware that this will fully prevent use of all MSI files, thereby blocking common IT operations such as software deployments typically done by endpoint management solutions that use MSI files to perform the installations. Use caution before updating this value in the registry. After setting DisableMSI to 2, this value will need to be either deleted or changed to another value in order to use any MSI files. For more information, please see https://learn.microsoft.com/en-us/windows/win32/msi/disablemsi.

This issue is fixed in GlobalProtect app 6.0.10-c823, GlobalProtect app 6.1.4-c720, GlobalProtect app 6.2.5, GlobalProtect app 6.3.1-c383, and will be fixed in the remaining supported versions of GlobalProtect app listed in the Product Status section. Updates will be published to this advisory as they become available. Customers who want to upgrade should reach out to customer support at https://support.paloaltonetworks.com.