With administrator or admin privileges the application can be tricked into overwriting files in appdata/Config folder, e.g. the systemsettings.xml file. THis is possible in SmarterTrack v100.0.8019.14010

Cross-site Scripting (XSS) vulnerability in SmarterTools SmarterTrack This issue affects: SmarterTools SmarterTrack 100.0.8019.14010.

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.