RT is an open source, enterprise-grade issue and ticket tracking system. Versions 6.0.0 and above, prior to 6.0.3 contain a reflected Cross-Site Scripting (XSS) vulnerability. An attacker who can induce an authenticated RT user to visit a crafted URL can execute arbitrary JavaScript in that user's browser session. There are no effective workarounds. Avoid following untrusted RT URLs. This issue has been fixed in version 6.0.3.

Last updated 6 July 2026

Cross-site scripting (XSS) vulnerability in the web interface for Request Tracker (RT) 1.0 through 1.0.7 allows remote attackers to execute script via message bodies.

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Best Practical Request Tracker (RT) before 4.4.9, 5.0.9, and 6.0.2 allows CSV Injection via ticket values when TSV export is used.

Vulnerability in Best Practical Solutions, LLC's Request Tracker prior to v5.0.8, where the Triple DES (3DES) cryptographic algorithm is used to protect emails sent with S/MIME encryption. Triple DES is considered obsolete and insecure due to its susceptibility to birthday attacks, which could compromise the confidentiality of encrypted messages.

The Request Tracker software is vulnerable to a Stored XSS vulnerability in calendar invitation parsing feature, which displays invitation data without HTML sanitization. XSS vulnerability allows an attacker to send a specifically crafted e-mail enabling JavaScript code execution by displaying the ticket in the context of the logged-in user.

This vulnerability affects versions from 5.0.4 through 5.0.8 and from 6.0.0 through 6.0.1.

RT: Request Tracker 3.5.HEAD allows remote attackers to obtain sensitive information via the Rows parameter in Dist/Display.html, which reveals the installation path in an error message.

Multiple cross-site scripting (XSS) vulnerabilities in the topic administration page in the RTFM extension 2.0.4 through 2.4.3 for Best Practical Solutions RT allow remote attackers to inject arbitrary web script or HTML via unspecified vectors.

Several flaws have been reported [1] and corrected in RT versions 3.6.11 and 3.8.10, including:

RT versions 3.8.0 and above with the "external custom field" feature enabled and configured are vulnerable to a remote code execution vulnerability. An authenticated user (either privileged orunprivileged) can use this vulnerability to execute arbitrary code with the permissions of the webserver; they may also be tricked into doing so via cross-site request forgery (CSRF). (CVE-2011-1685)

RT versions 2.0.0 and above are vulnerable to multiple SQL injection attacks. We do not believe these attacks to be capable of directly inserting, altering or removing data from the database, but an authenticated user (either privileged or unprivileged) could use them to retrieve unauthorized ticket data. (CVE-2011-1686)

RT versions 3.0.0 and higher are vulnerable to an information leak wherein an authenticated privileged user could gain sensitive information, such as encrypted passwords, via the search interface. (CVE-2011-1687)

RT versions 3.6.0 through 3.8.7, as well as 3.8.8 to a more limited degree, are vulnerable to a malicious attacker tricking the user into sending their authentication credentials to a third-party server. (CVE-2011-1690)

RT versions 3.2.0 and above are vulnerable to a directory traversal attack where an unauthenticated attacker can read any file which is readable by the webserver. While some servers (Apache, nginx) have safeguards which mitigate this attack, preventing such traversals from accessing files outside of RT's document root, many others (including the standalone server provided with RT, plackup, starman, twiggy, and lighttpd) are vulnerable to this exploit. (CVE-2011-1688)

RT versions 2.0.0 and above are vulnerable to javascript cross-site-scripting vulnerabilities, which allow an attacker to run javascript with the user's credentials. (CVE-2011-1689)

Upstream have released a patchset [2] as well for 3.6.10 and 3.8 releases, in addition to the new releases.

[1] http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html [2] http://download.bestpractical.com/pub/rt/release/security-2011-04-14.tar.gz