Updated Those keen to get their Microsoft PCs patched up as soon as possible have been getting an unpleasant shock when they try to get in using Windows Hello. The patch bundle released yesterday is going to cause problems for a specific subset of users who are running either System Guard Secure Launch or Dynamic Root of Trust for Measurement (DRTM) on Windows 11 and Server 2025. If that's you, it's possible you'll need to reset your login PIN or biometrics in Hello in order to actually login and use your computer. "We're aware of an edge case of Windows Hello issue affecting devices with specific security features enabled," Microsoft said in an advisory. "After installing this update and performing a Push button reset or Reset this PC from Settings > System > Recovery and selecting Keep my Files and Local install, some users might be unable to login to their Windows services using Windows Hello facial recognition or PIN. Users might observe a Windows Hello message saying 'Something happened and your PIN isn't available. Click to set up your PIN again' or 'Sorry something went wrong with face setup.'" The dodgy security patch causing the issues is KB5055523, dated April 8, which fixes up various Windows 11 and Server 2025 vulnerabilities including the privilege-elevating CVE-2025-29824, which is being exploited in the wild by ransomware. That KB includes KB5053656, which was made available on March 27. There are a few other bugs in that release, such as issues with Citrix and...
Patch Tuesday leaves some users unable to login to Windows
The Register
·Iain Thomson
·Published Apr 9, 2025
·Updated
Affected Software
5 affected components
Microsoft Windows 11
Microsoft Windows Server=2025
Microsoft Windows 10
Microsoft Windows 11
Microsoft Server 2025
Frequently Asked Questions
1
What issue is reported in the article regarding Windows Hello?
Users are unable to log in to their Windows PCs using Windows Hello after the latest patch.
2
Which versions of Microsoft Windows are affected by this patch issue?
The affected versions include Windows 10, Windows 11, and Windows Server 2025.
3
What was the timing of the problem described in the article?
The login issues occurred following the Patch Tuesday updates released on April 8, 2025.
4
Is the problem affecting all users of Windows Hello?
No, the issue seems to affect a specific subset of users who utilize Windows Hello for authentication.
5
What steps can users take if they encounter this Windows Hello login issue?
Users may need to seek alternative login methods or wait for a subsequent patch from Microsoft to resolve the issue.